Resident Liaison Officer

We are working with a leading Property Services Contractor to recruit a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance and decarbonisation contract within Social Housing. This role is covering Epping Forest and surrounding areas.

What you will do

• Act as the primary point of contact for residents during planned maintenance and decarbonisation works.
• Communicate project details, timelines, and any potential disruptions to residents.
• Address resident queries, concerns, and complaints in a professional and timely manner.
• Build positive relationships with residents and ensure their satisfaction throughout the project lifecycle.
• Liaise between residents, site teams, and management to ensure smooth project delivery.

What you need

• Proven experience in a resident liaison or customer-facing role, preferably within social housing or construction.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in standard IT applications.
• A proactive and empathetic approach to resident engagement.

About the role

Contract: Permanent
Hours: Full time
Location: Epping Forest and surrounding areas
Salary: £30,000 - £33,000 per annum, plus company car or car allowance of £4,000 per annum.

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