Customer Resolution Advisor – Social Housing

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes.

What you will do

• Handle customer queries and complaints related to building maintenance and repair services.
• Coordinate with maintenance teams to ensure timely resolution of issues.
• Maintain accurate records of customer interactions and service requests.
• Provide excellent customer service throughout the resolution process.

What you need

• Experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with social housing or building maintenance is advantageous.

About the role

This is a 6-month fixed-term contract position. The role is based in Well End, Borehamwood.

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