About the role

This is an exceptional opportunity to shape how customer experience is understood and improved across SP Energy Networks. As Customer Experience Performance Lead, you will drive measurable improvement in customer satisfaction and operational efficiency.

What you will do

Drive measurable improvement in customer satisfaction and operational efficiency.
Shape how customer experience is understood and improved across SP Energy Networks.

What you need

Experience in performance lead roles.
Understanding of customer experience principles.

About the role

Location: ScottishPower HQ, Scotland (Hybrid working with regular travel across SP Energy Networks operational locations)
Salary benefits: £55,000 - £68,750 per annum
Contract: full-time

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